FAQ
On-line Training Frequently Asked Questions
Most questions about OFFICELINK LEARNING's On-Line Training courses and registration policies are answered in this area. If you have any other questions or concerns, please call us.
FAQ Quick Search
Courses
- What kind of hardware and software do I need to access OFFICELINK LEARNING's On-Line Training courses?
You need at least a 56 kbps Internet connection and a supported Internet browser, a 200 MHz processor, a monitor set to 800 x 600 display resolution, and 32 MB of RAM. The required plug-ins-Macromedia®Flash™ Player and Adobe®Acrobat®Reader 5.0-come preloaded with most computers, but, if necessary, are free and easily downloaded. Read OFFICELINK LEARNING's On-Line Training technical requirements for more details. - What are OFFICELINK LEARNING's On-Line Training courses like?
OFFICELINK LEARNING's On-Line Training courses provide extensive content resources within the context of fictional, but realistic, case studies. OFFICELINK LEARNING's On-Line Training courses also offer peer-to-peer discussion opportunities through online discussions. - When are the courses available?
Registered participants may access OFFICELINK LEARNING's On-Line Training, 24 hours a day, seven days a week. - How do OFFICELINK LEARNING's On-Line Training courses facilitate collaboration between participants?
Participants form collaborative online learning communities through an online bulletinboard. This threaded discussion allows participants to discuss a topic, without having to be online simultaneously. - Which course should I take first?
There are no prerequisites, but OFFICELINK LEARNING recommends that if participants want to conduct the courses in sequential order, then this is the order they should be completed:
:: Setting Up MYOB
:: Working With MYOB
:: Working With MYOB Payroll - How much time do I have to complete an OFFICELINK LEARNING On-Line Training course?
Once your registration has been approved and course access has been granted, if you have chosen the Bronze or Silver Package you have access for 90 days from activation. Alternatively, if you have chosen the Gold package you have 365 days, from activation. This does include weekends and public holidays. - How many hours of coursework can I expect?
On the average, it takes about 10 hours of focused effort to complete one of our courses. Time spent to complete an On-Line Training course is similar to that of the classroom courses, but is conducted at your own pace. Depending on experience, many participants complete courses in significantly less time. - What should I expect as a participant in an OFFICELINK LEARNING On-Line Training course?
All of our On-Line Training courses revolve around course-specific case studies that are woven throughout the lessons in the course. Submission of assignments can be done after the completion of the course. These are marked by a trainer and feedback provided to the student. - How many hours of coursework can I expect?
On the average, it takes about 30 hours of focused effort to complete one of our courses. Time spent to complete an e-Training course is similar to that of the classroom courses, but is conducted at your own pace. Depending on experience, many participants complete courses in significantly less time - What should I expect as a participant in an OFFICELINK LEARNING e-Training course?
All of our e-Training courses revolve around course-specific case studies that are woven throughout the lessons in the course. Each lesson presents a portion of the case study, a set of resources, and a problem. Participants use the resources provided to solve the problem. Submission of assignments and participation in online discussions is also required. - What must I do to receive course credit?
Each of our e-Training courses has a slightly different set of requirements for course completion - but may include a self-assessment, assignments, online problems and discussion questions, and a final exam.
If you are enrolled in Project Management Applications you are not required to complete a self-assessment or a final exam, but you must submit a project management essay, which will be evaluated by your instructor.
Certificate of Completion
- Will I receive a course completion certificate?
A certificate is sent to participants who complete all course requirements within the required period. You will receive your certificate within 1 week after successfully completing the assessment. - Who should I contact if I don't receive a completion certificate?
Contact OFFICELINK LEARNING'S On-Line Training customer service for more information.
Course Materials
- Are course materials sent to me as part of my course?
All course materials are available through our Learning Management System. They are all self contained lessons and students do not require any other materials.
Payments/Credits/Refunds
- What are the payment guidelines for registration?
OFFICELINK LEARNING accepts credit cards or purchase orders as payment for On-Line Training courses. Accepted credit cards include: Master Card, and Visa Card. - How can I obtain a copy of a receipt for course payment?
You may contact the OFFICELINK LEARNING Accounting Department - What is your refund policy?
OFFICELINK LEARNING must receive notice of cancellations within 48 hours from accessing our courses in writing. No refunds are granted after the first 48 hours. OFFICELINK LEARNING charges an administrative fee of 10 percent of the list price for refunds.
Registration/Course Access
- How long does it take after I register to gain access to the course?
Once we have received the money into our bank account, which can take a couple of days, you will then be granted access. - How will I know when I have access to the course?
You will receive a new student e-mail message at the e-mail address you provided during registration, which confirms that your course "clock" has begun. - How do I log in to my course after I receive course access?
You will receive an e-mail message at the e-mail address you provided during registration from OFFICELINK LEARNING providing detailed access instructions. After that, you will log on at the Learning Management System home page by clicking on the "Student Log On" button and entering your user name and password. - I've registered but I don't have access. Why?.
If you do not receive access within this time period, you may not have completed the registration process successfully. If you need assistance, contact OFFICELINK LEARNING's customer service. - I forgot my password. How do I find out what it is?
Go to www.officelinkelearning.com.au and click on the button at the top “I’ve forgotten my password” and this will email your password to you. Or you can contact OFFICELINK LEARNING's On-Line Training customer service department
Technical Help
- Who should I contact if I have technical questions or have problems accessing courses?
You can call OFFICELINK LEARNING's Customer Service.
Technical Note:
Policy for OFFICELINK LEARNING's On-Line Training Course
Please read the following policy statements before continuing. By clicking either Agreed (continue) button below, you signal your compliance with OFFICELINK LEARNING's On-Line Training policies. A copy of these policies is kept with the course, under User Assistance.
Time to Completion
Enrolment in a course is effective as of the date stamp on New Student e-mail from OFFICELINK LEARNING e-Registration.
Guarantee
A leading online learning company, OFFICELINK LEARNING's believes its On-Line Training provides the highest standard of educational excellence. If any course does not meet the student's requirements and OFFICELINK LEARNING's On-Line Training is notified in writing within 48 hours of enrollment, the student or organization will receive a refund, less an administration fee of ten percent of list (non-discounted) tuition.
Beyond the Forty Eight hours (48) from enrollment, no credits or refunds, partial or otherwise, apply.